1. Cancellation of the booking by the client 24 hours or more before the service appointment:
- The full amount paid will be refunded without any deductions.
2. Cancellation of the booking by the client less than 24 hours before the service appointment:
- 30% of the total amount is deducted as an administrative fee and compensation for the vehicle and driver reservation.
3. Failure to attend or cancellation after the service has begun:
- The reservation is considered used, and no refund claim is entitled.
4. Postponing the booking:
- The service appointment can be postponed only once.
- The company must be notified at least 24 hours in advance of the scheduled time.
- The postponement is subject to vehicle availability.
5. Refunds:
- The amounts due will be refunded within a period not exceeding 7 working days.
- The transfer is to the same account from which the payment was made.
6. Cancellation of the reservation by the company:
- In case of cancellation due to operational or emergency reasons, the following will apply:
- A full refund to the customer, or
- Setting a suitable alternative date according to the client's wishes.
