Complaints and suggestions

Sumou Al-Fakhama Company always strives to provide the highest level of service to our valued customers. Therefore, we offer multiple channels for submitting complaints or suggestions related to our services, including through our online platform.

You can contact us via email or directly through customer service, and we are committed to responding to and processing your feedback quickly and efficiently.

Important notes:

  • Complaints will be answered within 72 hours of being received.
  • We strive to resolve problems within a maximum of 7 working days from the date of receiving the complaint.

Contact information:

Mobile: 966555251871